If an incorrect or excess toll is deducted from your FASTag account, file a complaint right away. You will receive an immediate refund. The government has enforced strict regulations to ensure FASTag operates transparently and fairly.
If an incorrect or excess toll is deducted from your FASTag account, file a complaint immediately and you will receive a refund without delay. The government has implemented strict measures to ensure FASTag is fair and transparent. The National Highways Authority (NHAI) has taken strong action against instances of incorrect deductions from FASTag wallets. Reports show that the Indian Highways Management Company Limited (IHMCL) has fined toll operators Rs 1 lakh per violation in 250 cases. As a result, there has been a 70% reduction in such errors.
Though around 30 crore transactions are made monthly through FASTag in India, IHMCL still receives approximately 50 complaints every month.
What is wrong FASTag deduction?
Wrong toll deduction through FASTag occurs when money is wrongly deducted from the FASTag account of the vehicle owner. There are many reasons for this. These are:
- Wrong vehicle identification – The system mistakenly charges a vehicle that has not passed through the toll plaza.
- Double deduction – The vehicle is charged twice for the same journey.
- Wrong toll charge – The vehicle is charged more than the prescribed route or category.
- Deduction without crossing toll – The vehicle has not passed through the toll plaza yet the money is deducted.
These errors usually occur due to wrong entries made by toll operators, system failure or technical flaws. Customers whose money has been deducted from their FASTag can lodge a complaint with IHMCL and get a refund.
How to get refund for wrong deduction from FASTag?
If wrong money has been deducted from your FASTag account, you can complain here.
- Call: Contact the 1033 helpline number.
- Email: Send mail to falsededuction@ihmcl.com.
After receiving the complaint, IHMCL investigates each case and if the wrong deduction is verified, the customer is immediately issued a refund. Apart from this, a fine of Rs 1 lakh is also imposed on the toll operator making the mistake.
How to report a FASTag error?
If you see a wrong FASTag deduction, report it to your bank or FASTag service provider as soon as possible. To register a complaint, you will have to provide the information given below.
- Transaction ID
- Date and time of deduction
- Vehicle number
- For document support
This process can be completed by contacting the bank or FASTag provider’s website or customer care.
Reasons for wrong FASTag deduction
- Wrong vehicle number entry:Â Error in manual entry by the toll operator.
- Technical fault:Â Wrong or double deduction due to technical problem at toll plaza.
- Wrong FASTag status:Â Malfunction due to faulty or wrongly inserted FASTag.
- Low balance in account:Â System glitches due to low balance and wrong deduction.
- Multiple FASTags on same vehicle:Â If more than one FASTag is active on the vehicle, double deduction may occur.
